Terms, Conditions & Privacy

Terms, Conditions and Privacy Policy – Terms of Business

Amended on the 17/02/2017

Any questions or grievances with the statements below should be addressed before any transactions are made.

1.1 Cancellations

Cancellations must be made by phone or email. We do NOT accept voicemail or text messages as notification of a cancellation.  If you wish to cancel your course for any reason you must provide at least 7 days notice prior to the first day of the start of your course. Any cancellations within 7 days will result in a loss of fees paid. If you wish to cancel any Full Licence courses there may be additional charges relating to the costs incurred by BUMPY Ltd when allocating your test(s). For more information please contact us. BUMPY Ltd may cancel training courses if the weather does not allow safe completion of the course. If that is so, notification will be given to the student as soon as possible before the start of the course. Any courses that are cancelled by BUMPY Ltd due to bad weather can be rebooked at no extra charge.

 1.2 Rebookings

If you wish to rebook your course for any reason you must provide at least 7 days notice. Any re booking requests within 7 days from the date of the course will result in a loss of fees paid. If you wish to rebook any Full Licence courses there may be additional charges relating to the costs incurred by BUMPY Ltd when allocating your test(s). For more information please contact us.

1.3 Refunds 

Full refunds can be requested up to 7 clear days from the date of the course. If you wish to cancel your course and receive a refund you must provide at least 7 full days notice prior to the start of the first day of that course and you MUST also provide us with the receipt number. We will NOT offer a refund unless a valid receipt number can be provided. Return of payments must be made in the same way the original payment was received by BUMPY Ltd. If a valid receipt or proof of purchase cannot be provided then a refund may be offered in the form of gift vouchers that can be redeemed at a later point. However BUMPY Ltd reserves the right to refuse a refund if no proof of purchase can be provided. Refunds may take up to 10 working days to appear back in your account. Full Licence courses that require BUMPY Ltd to pre register candidates with the Driver and Vehicle Standards Agency (DVSA) can be refunded but may incur charges. If a course has been paid for by cheque a £5 charge will be incurred by the customer for any refunds.

1.4 Refunds of Online Payments

Due to the high charges incurred by BUMPY Ltd for all payments made online, refunds will only be offered up to 30 days from the date of payment. These 30 days will include weekends and bank holidays. Refunds may be subject to administration charges. If a payment has been allocated to a course then point 1.3 of BUMPY Ltd’s Terms of Business also applies.

2.1 Deposits

All deposits placed for training courses are non refundable and only transferable under terms of section 1.2 above.

3.1 Legal requirements 

BUMPY Ltd is a DVSA approved training centre. As such all activities carried out by BUMPY Ltd are governed by the DVSA. BUMPY Ltd has an obligation to complete all training courses to the guidelines set out by the DVSA. Part of that legal obligation is to ensure that all students meet the required legal standard. Students must be able to provide a valid UK licence at the start of any training or courses booked through BUMPY Ltd. If an “old style” paper licence is being provided then a valid passport must also be provided. Both the passport and the licence must be valid and in date. It falls to the student to ensure this is the case before the booking of any courses.

3.2 Relevant Documents

It is necessary that a valid UK driving licence be shown to the instructor on arrival. European licences will NOT be accepted. . It is important to check the photo card has not expired. If displaying a Paper style licence a valid, in date passport must also be provided. No other form of photographic ID will be accepted. A National Insurance number must also be provided so that we can check the licence on the DVLA website to make sure the student has the correct category and also to check for any endorsements or disqualifications. It is the responsibility of the student to make sure that the licence is valid before attending any of the training courses. If a valid licence cannot be provided the student may not be able to take part in the course resulting in a loss of course fees. For all DAS, A2 or any other FULL licence courses a valid (category A) Theory test certificate must be produced alongside a valid UK drivers licence and CBT certificate. A motorcycle test cannot be taken if the student does not provide a valid UK drivers licence, CBT and Theory test certificate (unless otherwise informed by the DVSA/DVLA). Again the responsibility for producing such paperwork falls solely with the student.

3.3 Suitable Clothing

Students taking part in any training courses must wear suitable clothing that offers reasonable protection. If the instructor of the course feels that the clothing worn is inappropriate then that student may be asked to rebook. If this is the case then additional fees may be applicable. As of the 01/07/11 the DVSA have introduced new standards for all practical Motorcycle Tests. These new standards require any candidates taking a motorcycle test to wear protective clothing. Failure to wear suitable protective clothing will result in your test being cancelled and a loss of fees paid. Please contact BUMPY Ltd for more details.

4.1 Privacy

All information passed to BUMPY Ltd will be treated as confidential. As such no information will be shared with any other company or organisation. Certain information that may be seen to be relevant for future liaison with customers may be kept on record. BUMPY Ltd may then use this information to distribute marketing material. If you do not wish your details be kept on any kind of record please make this known to the advisor you speak to. Private information such as credit card details will be disposed of once no longer of use. All data held meets the requirements set down in the Data Protection Act. BUMPY Ltd is compliant with the standards set out by the PCI DSS (Payment Card Industry Data Security Standards)

5.1 Offers and discounts 

BUMPY Ltd will often advertise promotional offers for courses and services. These offers will be governed by terms and conditions specific to the offer. These terms and conditions will be clearly marked alongside the offer. If you require further information about terms and conditions and presented offers please email BUMPY Ltd. It is important that you fully understand the terms governing any promotions offered by BUMPY Ltd before you enter into any kind of contractual agreement.

6.1 Gift Vouchers 

Gift vouchers must be presented at the start of your course. BUMPY Ltd will retain the gift voucher. The vouchers are only to be used once. Failure to produce your gift voucher will result in your course being cancelled and all fees will be lost by the customer. A gift vouchers is a visual presentation of a previous transaction and is subject to the conditions set out in our terms of business. In the event of a cancellation of a booking and where a gift voucher has been purchased the gift voucher may be kept by the customer to be used at a later date (if complying with section 1.1). If a cancellation has taken place where a gift voucher has been used and notice complying with such statement has not been given then the customer will be liable for the outstanding balance. A record will be kept and payment must be taken before re-booking a course. All purchases made through BUMPY Ltd will adhere to our Privacy Policy. If you would like to know more please contact info@bumpy.org.uk

7.1 Course Agreements 

All instructors currently registered with BUMPY Ltd are DSA Approved and have many years of riding experience. All students attending one of BUMPY Ltd courses must agree to follow the instruction of the appointed registered instructor (within reason). Any students that fail to meet this vital requirement may have their course cancelled. Course Agreements will need to be signed by the student before the start of their CBT course. In signing the course agreement you (the student) are agreeing to the statements set out in our terms of business. These Course Agreements will be kept by BUMPY Ltd as proof of attendance of any course.

8.1 Complaints

Complaints must be made in writing to BUMPY Ltd. If a resolution cannot be made between the customer and BUMPY Ltd the complaint will be passed to the Driving Standards Agency. The DSA will then act as a mediator between the customer and BUMPY Ltd. The DSA will not get involved with any complaints relating to contracts between the customer and BUMPY Ltd including payments and refunds.

10.1 Road Traffic Violations

Any persons in control of one of BUMPY Ltd’s vehicles take full responsibility of any violations regarding to road traffic laws. Relevant details will be passed to the appropriate authorities if requested. The student or person who the offence relates will also be informed.

10.2 Illegal/Inappropriate Behaviour

Any illegal or inappropriate behaviour displayed by the student whilst taking part in any training or courses may lead to that training session or course being cancelled without notice or refund and may also lead to further legal action. Any illegal or inappropriate behaviour will be documented by a member of staff.

11.1 Customer Vehicles

Any vehicles supplied by the customer for use on any training courses conducted by BUMPY Ltd will not be covered by BUMPY Ltd’s insurance policy. As such the responsibility falls with the customer to ensure that the vehicle is in a roadworthy condition and meets the relevant legal requirements. “L” plates must be clearly displayed front and rear. Proof of vehicle tax, or tax exemption, must also be provided. A valid MOT certificate must be shown to the instructor at the start of the course (if applicable). A letter of insurance and a relevant log book (V5) must also be shown to the instructor at the start of the course. If the instructor feels that the motorcycle is not appropriate for use on the booked course the students will not be allowed to take part in the course.

12.1 Medication

If the student is taking any medication or requires glasses it is important to make sure that the instructor is aware of this. An eyesight check will be conducted at the start of some courses. Instructors are not permitted to administer any medication. If the instructor feels that the course cannot be completed safely due to medical reasons the student may have their course cancelled.

Any questions can be emailed to info@bumpy.org.uk

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BUMPY Ltd is a DVSA Approved Motorcycle Training Body
BUMPY Ltd is a DVSA Approved
Motorcycle Training Body

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BUMPY Ltd is a Honda
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